We've Got Answers
New to telehealth? Virtual appointments? Physical therapy in general? Look over our frequently asked questions below, and do let us know if you need more information. We're here to help.
If you'd like to connect with a therapist please click below to email our owner and chief therapist Dr. Ashley. No third-party answering services here! You'll be talking to a real PT, who will be able to answer general questions about physical therapy, and help you schedule online consultations and appointments.
Let's get started!
Read Our FAQs
Is my condition or injury suitable for online physical therapy?
The vast majority of common musculoskeletal injuries and complaints are suitable for online physical therapy. If we determine, however, that your situation is not at all suitable for an online diagnosis or treatment in physical therapy, we will refer you to the correct branch of health/medical services, and refund the cost of the session.
If you'd like to know before scheduling an appointment if you are good candidate for online physical therapy, feel free to ask our own therapists in real-time using our handy Chat Feature, or sign up for a free video consultation here.
Do I need a doctor's referral to use your service?
Great news! You do not need a physician's referral to use our services within Colorado and Illinois, as patients in these states have unrestricted access to physical therapy evaluation and treatment.
Will you tell me if I need to see a doctor or in-person physical therapist?
Absolutely. While there are many musculoskeletal injuries or complaints that can be managed via online consultation, some conditions do benefit from 'hands on' assessment and treatment. All of our physical therapists have worked in private practice, and are skilled at detecting injuries and conditions that require in-person investigation.
How can you diagnose my injury without touching me?
But what about treatment? How can you treat my injury without touching me?
What if I'm not sure if I'm doing my prescribed exercises right?
What payment methods do you accept?
We use the Stripe business system for payments. Credit card payments are processed through Stripe without you having to sign up for an account with us. Credit card payments through Stripe clear instantly so we can get started on your Consultation straight away. Please know that we cannot begin any consultation or paid session until payment has cleared.
Do I need to use a specific operating system or browser for my consultation?
Our secure, third-party platforms tailor your consultation to the equipment and bandwidth you have available. If there are any difficulties, we will work with you until they are resolved. If you are viewing this page, you can successfully complete an online consultation. Any interrupted web consultations will be reconneced and extended until your paid session has reached your therapist's conclusion. If you have any questions regarding this, please feel free to contact us.
Do you accept my insurance?
How do I get started?
Follow these simple steps:
What is your cancellation and reschedule policy?
There is no fee to reschedule up to the time of your appointment. If you have an emergency and need to reschedule, please simply notify us as soon as possible. Any no-shows at the time of your appointment will result in the loss of a prepaid session, and cannot be refunded.
Are mobile services available in my location?
Mobile also known as in person sessions are available in the greater Denver, CO area at no additional fee. Other locations may be available upon request at additional fees dependent on distance from therapist's location.